Support Packages

Contents

Overview

The Support Packages screen is the management panel where you can create and manage the support packages you will offer to portal users. Support packages include criteria such as SLA levels, communication channels, response times, and features provided. These packages are listed on the portal side, and users can request packages according to their needs.

Administration > Portal > Support Packages page is the section where support services offered to API users are defined. On this page:

You can create different support levels
You can set pricing and scope
You can edit or delete existing packages

Sample support packages are described below.

#	Section	Açıklama
1	Package List	Displays all defined support packages by name, package type, status, and release date.
2	New Package Button	The New Support Package button opens the form for creating a new package.
3	Filters	You can narrow down the list using criteria such as package name, status (Active/Passive), and package type.
4	Action Menu	You can use the icons on each line to organize, copy, or delete the package.

Creating a New Support Package

To create a new support package, click the “+ Create” button and fill in the following information:

Step	İşlev/Açıklama
Step 1: Go to the List Screen	Open the Portal Management heading from the left menu. Click the Support Packages option. Verify that the current packages are listed.
Step 2: Open the Creation Form	Click the New Support Package button in the upper right. The support-package-update form opens as a modal/panel.
Step 3: Enter Basic Information	Name: Enter the name that will appear for the package on the portal (e.g., “Premium Support”). Description: Enter a brief description that helps users understand the package scope. Support Package Type: Select one of the predefined package types (e.g., Bronze, Silver, Gold). SLA Level: Specify the expected response time or SLA metric. Available Channels: Select support channels such as phone, email, ticket, etc.
Step 4: Add Package Features	In the “Features” section, select the features you defined on the Support Package Feature screen (e.g., 24/7 support, dedicated customer representative). Fill in the description for each feature that will appear on the portal.
Step 5: Pricing and online information	If the package is paid, enter the price field and currency. If you want to use a badge or icon to be displayed on the portal, fill in the relevant fields.
Step 6: Save	Click the Save button.

Field	Description / Action
Type	Required Determines the category of the support package. Select an appropriate type from the dropdown menu. To create or edit a Support Package Support Packages, visit the Support Packages page.
Name	The name of the Mandatory Support package. This is the name users will see when selecting a package. A clear and descriptive name should be used.
Description	A detailed description of the support package. The package's contents, services offered, and benefits are specified in this section. Support scope (code support, remote troubleshooting, phone consultation, etc.) Target audience (developers, enterprises, startups) Service guarantees and features
Price	The price of the support package.
Unit	The price unit. Selected from a dropdown menu. Example: Dollar, Euro, TL
Package Feature	Services to be included in the support package are marked: 24/7 Remote Support: 24/7 remote support service Code Support: Code-level support and troubleshooting Phone Support: Support service via phone Remote Support: Support via remote connection Multiple features can be selected. Selected features are displayed to users in the package details. To create or edit a Support Packages, visit the Support Packages page.

Portal for View and Data Flow

In the portal application, users list support packages. Packages that are Active in Manager are listed in the portal; Passive ones are not visible. When a user selects a package, the package's features and the type it belongs to are displayed on the details page. When the user clicks the Request Support Package or similar button, they fill out the request form; the request is sent to the Support Package Request screen in Manager.

Package	Description	İşlev
Current Package	The user's currently active or pending packages are listed as cards. The card displays the package name, type, period, fee, request/repair dates, and feature list.	Status Effects Pending: The request is awaiting approval by managers. The button displays the text “Request Pending,” and the user cannot submit another request. Approved / Active: The package has been approved; the user can utilize their support rights. Expired: The package has expired or access has been revoked. The card is moved to the “Expired Support Package” section.
Available Support Package	Other packages that are Active in Manager are presented in a table. Each row shows the package type, name, period, price, and features.	Action Buttons: Request Package: Button that the user can select to send a request. Request Pending: If there is a pending request for the same package, the button appears inactive with this label. Request Upgrade / Renewal (optional): Depending on the configuration, different labels can be used to request an upgrade or renewal of the current package. When the user clicks the button, the portal opens the request form; when the form is submitted, the record is added to the Support Package Request list.
Expired Support Package	Packages that have been used in the past but have expired are archived here. The user can view the history and create a new request if necessary.