Policy Execution Failures

General Policy Execution Issues

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Policy execution failures can usually be caused by the following situations:

• Policy configuration errors
• Policy dependency issues
• Policy execution order errors
• Logic errors in policy conditions
• Resources used within policy not being accessible

Troubleshooting Steps

Review Policy Logs

Errors occurring during policy execution are recorded in log files. You can detect the source of the error by reviewing relevant logs.

Check Policy Configuration

Ensure that policy settings are correctly configured. Especially check that mandatory fields are filled.

Check Dependencies

If the policy depends on other resources (certificate, connection, etc.), ensure that these resources are accessible.

Review Policy Order

Policy execution order is important. Ensure that policies are configured in the correct order.

Try in Test Environment

You can isolate the error by running the problematic policy in a test environment.

Common Error Scenarios

Script Policy Errors

Syntax errors or runtime errors may occur in script policies. Check script code and review error messages.

Connection Policy Errors

There may be access issues to target service in connection policies. Check connection settings and network access.

Authentication Policy Errors

There may be token or certificate issues in authentication policies. Check relevant credentials.