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General Policy Execution Issues

Policy execution failures can usually be caused by the following situations:
  • Policy configuration errors
  • Policy dependency issues
  • Policy execution order errors
  • Logic errors in policy conditions
  • Resources used within policy not being accessible

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Troubleshooting Steps

1

Review Policy Logs

Errors occurring during policy execution are recorded in log files. You can detect the source of the error by reviewing relevant logs.
2

Check Policy Configuration

Ensure that policy settings are correctly configured. Especially check that mandatory fields are filled.
3

Check Dependencies

If the policy depends on other resources (certificate, connection, etc.), ensure that these resources are accessible.
4

Review Policy Order

Policy execution order is important. Ensure that policies are configured in the correct order.
5

Try in Test Environment

You can isolate the error by running the problematic policy in a test environment.

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Common Error Scenarios

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Script Policy Errors

Syntax errors or runtime errors may occur in script policies. Check script code and review error messages.

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Connection Policy Errors

There may be access issues to target service in connection policies. Check connection settings and network access.

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Authentication Policy Errors

There may be token or certificate issues in authentication policies. Check relevant credentials.